Gaming Technical & Floor Asst

Sun International•Worcester, MA

2d•Onsite

About The Position

Job Purpose: Responsible to be the frontline customer point of contact, providing exceptional service to guests on the slots floor, and assist with the servicing and cleaning of gaming machine components in accordance with company standards and gaming regulations Key Performance Areas Maintained Gaming Machines Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work Deliverable task register) Record all job cards Move and place EGMs Clean-up move location Ensures RGP information is displayed Slots Floor Transactions: Verifies jackpot payouts Completes and validates documentation Identifies, reports and resolves faults / tilts on machines Identifies and resolves transactional errors Logs faults with technical departments Reports defects to general appearance and functioning of gaming floor Escalates issues with relevant parties: Technical, Surveillance, Security, Management Resolves minor disputes and escalates issues as required Gaming Technical Standards: Clean-up move location Keep workshop tidy and safe Clean, store and secure equipment Customer Engagement: Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times Interact with guests and provide professional service standards and relevant solutions Identifies customers and understand their preferences Educate customers on business unit facilities, products and current promotions Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Requirements

Grade 12 Natural Science and Mathematics) or N3 - Electric/ Electronic
Ability to work shifts that meet operational requirements
Physically able to work and stand for long periods of time
Physically able to move machines and handle and work with tools applicable to the job
Required to work in a smoking environment
Meet the requirement for a gambling gaming licence
Analysing
Applying technical expertise and technology
Relating (connecting; valuing diversity and interacting)
Maintaining focus
Collecting Information (listening; asking questions)
Dealing with Customers
Following Instructions
Emotional maturity
Gaming Component Knowledge
Gaming Component Servicing & repairs
System auditing& investigations
English verbal communication skills
Proficient computer skills
Numerical skills (calculations of large numbers)
Slots Products - Machine card transactions, Smart card adjustments, pay-outs
Loyalty Programme product knowledge
Use Slots equipment – Machine types, manufacturer, denomination, payable, functionality, diagnostic functions.
Compliance procedures and regulations
Basic responsible gambling principles
Equity

Nice To Haves

Confident team player who is Presentable, Positive, Service oriented, Energetic, Passionate, Friendly, and able to create an entertaining environment for guests

Responsibilities

Maintained Gaming Machines Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment
Record all job cards
Move and place EGMs
Clean-up move location
Ensures RGP information is displayed
Verifies jackpot payouts
Completes and validates documentation
Identifies, reports and resolves faults / tilts on machines
Identifies and resolves transactional errors
Logs faults with technical departments
Reports defects to general appearance and functioning of gaming floor
Escalates issues with relevant parties: Technical, Surveillance, Security, Management
Resolves minor disputes and escalates issues as required
Clean-up move location
Keep workshop tidy and safe
Clean, store and secure equipment
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary