Gaming Shift Manager

Belterra Park Gaming•Cincinnati, OH

2d•Onsite

About The Position

The Gaming Shift Manager is responsible for creating an entertaining and exciting environment for guests and employees, while promoting and retaining a highly skilled workforce. This role involves actively building relationships with players and mentoring employees to enhance their player development skills, providing career development and direction. The incumbent manages staff and resources related to Gaming Operations on an assigned shift, ensuring compliance with established regulations. Key aspects include delivering superior guest service, establishing customer relationships for loyalty and profitability, and overseeing all aspects of gaming customer service by collaborating with various departments like Players Club, VIP Services, Beverage, and Cashiers. The manager also works with gaming performance personnel to ensure optimal product functionality and design, monitors sensitive areas for security, authorizes jackpot payouts, and ensures compliance with gaming regulations and internal policies. The Day Shift Manager specifically handles disciplinary actions with HR, coordinates with Facilities for operational needs, interacts with regulatory agencies and the Controller, attends meetings, and reviews financial reports and jackpot discrepancies.

Requirements

Completion of a high school education or equivalent
Three to five years of experience in gaming operations
Two years of experience in a supervisory capacity
Ability to maintain all Regulatory licenses within assigned state of employment
Must successfully pass background check
Must successfully pass an alcohol and drug screening
Thorough knowledge of Gaming operations
Complete understanding of gaming regulations
Knowledge of Player Tracking/Accounting system, floor coverage and margin control
Ability to develop strategic department objectives and link to the goals of the property
Ability to research, analyze, comprehend, and act upon information and be aware of the business environment in order to effectively manage areas of responsibility
Ability to observe and identify suspected cheaters, as well as observe and direct actions of subordinates
Ability to communicate effectively with customers, outside contacts and all employees
Ability to effectively and efficiently move around work area
Must be flexible to work varying shifts and time schedules as needed

Nice To Haves

College degree preferred

Responsibilities

Developing an entertaining environment that creates excitement for guests and employees
Promoting and retaining a highly skilled work force
Actively building relationships with players
Acting as a mentor to employees in order to build their player development skills
Providing career development and direction for employees
Managing staff and resources, related to Gaming Operations, on an assigned shift ensuring compliance with established regulations
Delivering superior internal and external guest service the Boyd Gaming Way and works harmoniously with fellow team members
Establishing and developing relationships with customers through positive, effective interaction focusing on loyalty and profitability of specific player segments
Hiring, training, evaluating and motivating staff in order to develop a more qualified work force
Monitoring floor coverage and managing labor and expense margins
Assisting in establishing objectives, standards and guidelines
Assisting in preparing and monitoring budget to achieve and maintain maximum department revenues
Providing information and recommendations to senior management regarding market strategies, product innovation and customer service issues
Overseeing all aspects of gaming customer service
Working closely with all departments, including Players Club, VIP Services, Beverage and Cashiers
Working closely with gaming performance personnel to ensure all gaming products and associated equipment are in good working order, providing optimum excitement and gaming opportunities for guests
Relaying pertinent information to gaming performance management regarding product mix and floor design, helping to achieve and maintain strategic objectives and goals
Monitoring access to all sensitive areas, including IT room and Gaming Supervisor’s office to ensure security of gaming operation and company assets
Verifying and authorizing jackpot payouts from $10,000 to $50,000
Conducting computer chip comparisons on all jackpots in excess of $50,000, ensuring validity of money paid and tracking of payouts
Signing cashier checks for jackpot payouts
Monitoring play, staff members and all associated operational areas to ensure compliance with applicable gaming regulations, internal policies and procedures
Working closely with Human Resources to discuss disciplinary actions and employee issues, ensuring appropriate number of requisitions for job openings and opportunities (Day Shift Manager specific)
Working with Engineer (Facilities) regarding new construction, power requirements, special needs (Day Shift Manager specific)
Dealing with regulatory agencies and Controller regarding regulation issues (Day Shift Manager specific)
Attending forecast and operational meetings (Day Shift Manager specific)
Reviewing daily financials to ensure proper maintenance of margins (Day Shift Manager specific)
Reviewing reports of jackpots for discrepancies (Day Shift Manager specific)
Performing related duties and responsibilities as required