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Gaming Localization Project Managers will be responsible for managing and delivering game localization projects. They independently execute all projects from start to finish and serve as a single point of accountability for their successful completion. This includes responsibility for administration, schedule, budgets, and client communications. Gaming Localization Project Managers will provide client support on challenging game localization problems in a dynamic and exciting environment. They will gather information, propose solutions, and report regularly to clients, going above and beyond to ensure client satisfaction with the services provided. A passion for excellence and a desire to help create better games is essential for this role. The role requires confirming clarity of instructions prior to initiating project workflows, liaising with Account Executives, Client Services, and clients to modify or correct project instructions and parameters as needed. Project Managers will coordinate with Account Executives and Client Services to educate and advise clients on the best ways to accomplish their goals for individual projects, engaging clients directly as required. They will negotiate rates and deadlines with contract linguists to maximize profitability and project completion speed, and utilize computer-assisted translation tools to enhance consistency and profitability. Communication is key, as Project Managers must inform Account Executives, Client Services, and clients of any issues, problems, delays, or additional information immediately, and work to troubleshoot any issues that arise. They will effectively liaise with other departments essential to the project workflow, such as Quality Managers and Localization QA Teams. A Final Eye quality check will be performed, and a quality score will be issued for the Quality Manager prior to sending a job out. Completed projects must be returned to Account Executives and Client Services on time or early, and billing must be completed accurately within 24 hours of project completion, complying with all regulations and processes. Regular use of data analytics to track progress, make business decisions, and assess the success of initiatives is expected. Project Managers will establish and maintain working relationships with contract linguists worldwide, provide feedback, file compliance reports for substandard work, and investigate and resolve client complaints. They will also execute sample jobs with higher complexity as approved by management and make recommendations for process improvements as part of the commitment to continual improvement. The role requires independence, maximizing manager check-ins, and escalating issues constructively. Staying current on best practices, processes, technologies, and tools is essential, as is displaying consistency in attitude, quality of work, and approach to colleagues. Other tasks may be assigned by the manager or supervisor as deemed appropriate.
