Gaming Host

Hollywood Gaming at Dayton Raceway • Dayton, OH

21d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
Responsible for fostering a fun environment.
Responsible for being a gracious host to all guests and co-workers.
Responsible for promoting a positive influence in the community and participating in company-sponsored events.
Promote property events & promotions via telemarketing and other communication.
Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events.
Identify and develop professional relationships with established and potential VIP guests.
Provide personal service to assigned VIP players, issuing complimentary based on player ratings as needed.
Host on and off property entertainment for our guests, such as sporting events, dinners, and theaters.
Communicate constantly with gaming operations and other Team Members.
Follow all safety rules.
Adhere to departmental quality standards.
Maintain compliance with the regulatory rules, property standards and the company's system of Internal Controls and Sarbanes-Oxley requirements.
Work within the guidelines established by the company.
Other duties, as needed.

Requirements

• Must be 21 or older.
• Must have high school diploma or GED equivalent.
• Must have an outgoing, energetic and enthusiastic attitude.
• Must enjoy hosting others.
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Must be proficient in common computer programs; prior experience with Salesforce or casino marketing programs is preferred.
• 3 years of sales, casino, management or hospitality experience preferred.
• Experience balancing a budget and understanding of profit margin growth preferred.
• Ability to communicate with internal and/or external guests.

Nice To Haves

• Prior experience with Salesforce or casino marketing programs is preferred.
• 3 years of sales, casino, management or hospitality experience preferred.
• Experience balancing a budget and understanding of profit margin growth preferred.
• Multi-lingual ability preferred.

Responsibilities

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Promote property events & promotions via telemarketing and other communication.
• Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events.
• Identify and develop professional relationships with established and potential VIP guests.
• Provide personal service to assigned VIP players, issuing complimentary based on player ratings as needed.
• Host on and off property entertainment for our guests, such as sporting events, dinners, and theaters.
• Communicate constantly with gaming operations and other Team Members.
• Follow all safety rules.
• Adhere to departmental quality standards.
• Maintain compliance with the regulatory rules, property standards and the company's system of Internal Controls and Sarbanes-Oxley requirements.
• Work within the guidelines established by the company.
• Other duties, as needed.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED