Gaming Attendant PT

Churchill Downs Incorporated•Newport, KY

4d•Onsite

About The Position

Newport Racing & Gaming is a gaming and entertainment facility located in Newport, Kentucky, featuring over 400 popular, thrilling, state-of-the-art Vegas-style games, sports wagering, restaurant and simulcast.JOB SUMMARYOur Gaming Attendants are responsible for serving as ambassadors to our guests by assuring friendly and helpful service and a fun-filled gaming experience through payouts and general assistance as it pertains to the gaming floor.

Requirements

Prior guest service and cash handling experience preferred, prior gaming experience a plus.
Must be able to obtain and keep a license issued by the Kentucky Horse Racing and Gaming Corporation.

Responsibilities

Ensure gaming guests are kept in play by experiencing a range of fast and friendly service through well maintained machines, providing change, paying out jackpots, and the promotion of guest programs and events such as our New Member Offer, Players Club benefits, drawings, and giveaways, etc.
Actively patrol assigned sections looking for opportunities to be of service to our guests.
Sincerely greet and welcome all guests on the gaming floor.
Celebrate wins by our guests.
Complete paper fills and jackpots promptly, accurately, and with a high degree of personalized service.
Complete verification paperwork for jackpot payouts.
Maintain a good relationship with the cage employees to help execute gaming transactions.
Offer assistance to our guests that are playing and explain features of the machine when necessary, including the ticket in/ticket out technology.
Determine machine malfunctions and identify appropriate actions.
Correct machine malfunctions (e.g., printer errors, bill validators, etc.)
Perform cash handling transactions such as paying jackpots and making change.
Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
Promote honesty and trust amongst the team.
Always promote positive guest relations through prompt, courteous, and efficient service.
Ability to work in a fast-paced environment and effectively communicate with guests, team members, and leadership
Comply with all Company standard operating procedures and internal controls.
Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, Turfway Park Racing & Gaming policies and procedures, and Departmental policies and procedures.
Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow team members.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns or observations.
Provide superior guest service to gaming guests on the gaming floor.
Promote positive public/team member relations at all times by providing friendly service to guests and being available to meet their needs.
Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Turfway Park team members.
Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic
Maintain a clean and safe area for guests and team members.
Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy & monitor for suspicious transactions as defined by the BSA.
Perform other duties as assigned.