Games Support Tech

Dave & Buster's Inc.•Wilmington, NC

2d•$7 - $13•Onsite

About The Position

Dave & Buster’s offers a dynamic work environment where no two days are the same, providing flexible schedules that can accommodate school or other jobs. The company emphasizes a fun atmosphere with awesome co-workers. Gaming Support Techs, also known as Midway Techs, are crucial for the repair and maintenance of the building's games, simulators, and technical equipment. They are also responsible for assisting Guests and ensuring ideal player conditions in the midway at all times, delivering an unparalleled Guest experience through a combination of food, drinks, and games.

Requirements

Must be friendly and able to smile a lot.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
Ability to work days, nights, and/or weekends as required.
Ability to work off an extension ladder.
Ability to work in noisy, fast paced environment with distracting conditions.
Ability to move about facility and stand for long periods of time.
Ability to read and write handwritten notes.
Ability to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills preferred

Responsibilities

Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions.
Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving.
Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games.
Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.