Game Support Technician

Dave & Buster's Inc. • Phoenix, AZ

90d • $14 - $16

About The Position

Dave & Buster’s is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster’s offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.

Requirements

• Must be at least 18 years of age.
• Technical and/or electrical skills preferred, but not required.
• Must demonstrate ability to clearly communicate with Guests and other Team Members.

Responsibilities

• Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
• Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
• Greet Guests with a positive attitude and enthusiasm while performing multiple job functions.
• Smile and greet Guests upon entering Midway.
• Assist Guests by repairing and maintaining amusements equipment in a timely manner.
• Load and refill tickets in redemption games paying special attention to securing all ticket storage areas.
• Assist the Guest with all requests and answer questions as needed and make recommendations.
• Bid farewell to Guests leaving, ensuring everything was satisfactory and inviting Guests to return.
• Notify Manager of any Guest that is perceived to be unhappy.
• Responsible for stocking, displaying, and securing merchandise in all storage areas.
• Conduct merchandise inventory during and after shift, if applicable.
• Check for restocking of necessary supplies.
• Bring all areas up to standard and discuss problem areas with Manager.
• Review the cleanliness and organization of the Midway games.
• Ensure all games are clean and unobstructed.
• Properly position and set up displays to increase Guest traffic and promote sales.
• Assist in daily maintenance and organization of tech room and storage areas.
• Efficiently and safely perform daily, weekly, monthly and quarterly game maintenance as directed by management.
• Assist with general store maintenance as directed by management.
• Assist other Team Members as needed.
• Maintain a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• FREE GAMES

What This Job Offers

• Number of Employees: 5,001-10,000 employees