Game Support Specialist
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About The Position
We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the 'Best Damn Space Sim Ever'. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent. The Game Support Team at Cloud Imperium Games is a public-facing team responsible for troubleshooting individual and service-wide problems of the Star Citizen online service, helping people understand and enjoy the game, and turning reports and feedback into solutions and improvements for Star Citizen. Game Support Specialists are the true subject matter experts on the team, guiding and training others on the complexity of the Star Citizen project. The Game Support Specialist will provide technical assistance and game issue resolution to players of Star Citizen by diagnosing and troubleshooting a wide variety of subjects including (but not limited to): Account Support, In-Game Support and Moderation, Technical Support. Game Support Specialists are also expected to maintain high team standards, help identify problem areas of business, and suggest solutions to improve the service. Support is provided via email where clearly communicated solutions are provided in a fun, light-hearted, and user-friendly manner. Staff will perform related work as required.
