KOLTER HOSPITALITY GROUP-posted about 12 hours ago
$15 - $15/Yr
Full-time • Entry Level
Onsite • Dania Beach, FL
501-1,000 employees

A Kolter Hospitality Gallery Host delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt Place standards, policies and procedures.

  • Assist guests with check-in and check-out processes.
  • Coordinate all guest requests.
  • Inform guests of hotel services, features and room amenities.
  • Welcome the guest by name whenever possible.
  • Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
  • Set up and break down meeting space.
  • Prepare food for meetings/events.
  • Follow the hotel’s rate structures, discounts and sell/upsell strategies.
  • Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
  • Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
  • Cancel room reservations according to policy.
  • Report any items in need of repair.
  • Follow all safety procedures while working.
  • Able to work most weekends and holidays.
  • Report to work on time and in proper uniform.
  • None
  • Customer service experience in Hospitality a plus.
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