Gallery Host / Front Desk Agent

Lodgco Hospitality•Bradenton, FL

12d

About The Position

We are seeking looking for a warm, energetic, and detail-oriented individual to serve as our Gallery Host at Hyatt Place Sarasota/Lakewood Ranch! As the first point of contact for our guests, you’ll manage check-ins, check-outs, and reservations with professionalism and care. Beyond the desk, you’ll bring the same level of attentiveness to our Gallery space, where you’ll seat guests for breakfast and dinner, assist in food preparation and service, and help craft beverages that elevate the guest experience. This hybrid role is perfect for someone who enjoys variety, thrives on multitasking, and takes pride in creating memorable experiences for guests. JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Requirements

Ability to learn quickly and work in a fast-paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
Must be at least 18 years of age
Satisfactory criminal background screening required

Nice To Haves

Hotel or customer service experience is preferred

Responsibilities

Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Lodgco Hospitality and Hyatt Place. Displays dignity and respect of others at all times
Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges).
Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc.
Assist guests with problems and questions; ensure all guest problems are resolved
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement; informs guests of hotel services, features and room amenities
Knowledge of cash handling and bank procedures to check out all guest(s)
Answer hotel phones courteously and efficiently following Lodgco Hospitality and Hyatt Place standards
Provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards.
Be familiar and knowledgeable with the operation of the POS system.
Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner.
Maintains a clean, organized environment for guests by clearing tables during service
Utilize spare time for cleaning and stocking (i.e. front desk, back office, common areas) and other duties
Know all emergency procedures and the proper action to take
Operate safe deposit boxes
May be responsible for transporting guests with the hotel shuttle