Security Officer, Galleries

MFAH•Houston, TX

1d•$17•Onsite

About The Position

The MFAH is an organization that is more than 100 years old and ranks nationally among the top 10 art museums in exhibition space, memberships, endowments, and attendance. The MFAH is a multifaceted institution comprising multiple gallery buildings, a sculpture garden, two art schools, and two house-museums for decorative arts. The encyclopedic collection numbers more than 65,000 works of art in a wide range of media. As an employer, MFAH offers a supportive, collegial and inclusive work environment and a competitive benefits package. The MFAH is currently seeking dependable protection professional with customer service skills and a strong sense of integrity. The Museum Gallery Attendant plays the critical role of protecting works on display. maintaining order, reducing injury, assisting visitors, and reducing property loss at the Museum. As a highly visible representative of the Museum and working as a member of a team under direct and indirect supervision, Gallery Attendants will provide a welcoming and informative experience for all visitors with a keen eye for the safety and security of the museum buildings, contents, grounds, guests and employees. Daily gallery assignments will vary but all will require a high level of awareness, diligence and exceptional customer service. Gallery Attendants are expected to answer questions regarding galleries, exhibitions, and other general inquiries about the MFAH campus. A Gallery Attendant is a full- or part-time, non-exempt member of the Museum of Fine Arts, Houston’s security organization. While a Gallery Attendant’s position within a gallery will lend itself as a primary contact for information and guidance, this position has as its primary responsibility protection of Museum gallery spaces and the objects therein and the safety of all occupants by observing, reporting, and responding to related activities within their assigned galleries A Gallery Attendant shares a flexible schedule with others on the Gallery Attendant team that will be based around the Museum’s regular public hours, including evenings, weekends and holidays. A Gallery Attendant will also be assigned duty during private events that occur outside regular public hours.

Requirements

Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of visitors
Must be tactful and polite in dealing with the public
Must be proficient in English, both written and verbal communications skills
Present a neat and tidy appearance at all times in accordance with established security department guidelines
Must be observant in order to detect and report unusual behavior or circumstances.
Must be alert and able to respond quickly in an emergency
Ability to obtain and maintain First Responder, CPR and other related certifications on a yearly basis
Be physically able to administer First Aid and CPR including carrying first aid equipment and assisting with lifting and moving victims if required
Flexibility to work various shifts and to work special events going past shifts schedule
As a full-time staff member, must be available to work weekends on a regular basis.
Excellent interpersonal and public relations skills with a friendly, personable manner
Pleasant and engaging communication style and skills
A neat, clean appearance
High school diploma or equivalent
Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety
Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security
All applicants are required to have a valid state issued ID or driver license in order to complete the application process
Ability to remain alert and observant over a long period of time

Nice To Haves

Previous customer service or security experience highly preferred
Bilingual is a plus

Responsibilities

Performs patrols of assigned galleries, creating a welcoming and informative experience for all guests
Within their assigned gallery, maintain an awareness for theft, vandalism, and disruptive behavior
Watches for and reports to assigned Security Manager, any irregularities such as damage to art objects, unkept areas requiring the attention of housekeeping, fire hazards, environmental hazards, and unsecured security exposures
Interacts with visitors to give directions, information, and provide general assistance
Inspects works on view and display cases in assigned area at beginning and end of each rotation.
Reports suspicious activity to assigned Security Manager as necessary
Communicates Museum policies regarding the safety of the collection and ensures staff and visitors adhere to established protocols to safeguard the collection from damage
Assists with emergency situations such as medical and evacuations
May be asked to serve as a member of the museum emergency response team
Will be asked to respond to alarms in display cases quickly and handle them efficiently
Escort visitors and contractors throughout the building when directed
May be asked to secure galleries and museum premises when closing
Must ensure all patrons have exited
Assures visitor compliance with all Museum gallery and campus regulations
Assists with other Museum activities as assigned

Benefits

Medical, Vision and Dental Insurance
Life and Long-Term Disability Insurance
MFAH Retirement Savings Plan (403b)
Flexible Spending Plans
Paid Time Off
Reserve Time Off
Holiday Pay
Museum Membership and Discounts
Staff may contribute to the MFAH Retirement Savings Plan. Eligible staff contributing to the plan may receive up to a 5% matching contribution from the MFAH after one year of service. ( We also recognize prior nonprofit service which will provide for an accelerated employer match! )
Staff receive a free Family-level membership
Staff receive discounts on purchases at the Museum shop and all on campus eateries and the Glassell School of Art.
Metro commuter subsidy available upon request