Gainans Commons Barista & Reception

St Johns Lutheran Ministries Inc•Billings, MT

14d

About The Position

To provide professional, friendly, and quality reception for location. Prepare and service food items, specialty coffee and other beverages with exceptional customer service to the residents, staff, students, and guests at St. Johns United’s Gainans Commons location. Works under the direct supervision of the Common Grounds Coordinator.

Requirements

Minimum Requirements: 18+ years old, no previous work experience required.
Ability to safely operate and maintain kitchen equipment (i.e. dish washing machine, cleaning equipment, etc.)
Ability to understand written and verbal communication. Ability to communicate and interact effectively in a professional manner.
Ability to work under time deadlines, manage time efficiently and work effectively with a variety of staff members, patients, and related personnel
Ability to lift and manipulate heavy objects.
Skill in organization, coordinating, and time management.
Ability to understand and follow safety policies and procedures.

Nice To Haves

Knowledge of dining service, coffee shop or other related food service would be beneficial.
High degree of customer service, people/communication skills, and an understanding of health/sanitation regulations would be beneficial.

Responsibilities

Act as greeter/reception to visitors coming into building, provide way-finding direction, answer/transfer calls, and participate in events.
Greets guests and customers, take orders, mixes and serves hot and cold beverages such as coffee, espresso drinks, blended coffees or teas while making sure lobby, patio and surrounding areas are well kept.
Works to maintain exceptional customer relations and timely delivery of all orders.
Work directly with student volunteers in teaching proper food and beverage safety and sales practices, including inventory management, ordering, food preparation, and storage.
Uses Point of Sale system for cash and credit sales on food and drink items sold, and print necessary sales reports.
Prepares and stores food as per requirements of Serve Safe™ course.
Able to be social with excellent customer service skills with all customers.
Able to encourage, entice, and/or sell available items to customers.
Assist CG Coordinator in inventory, menu/drink creation.
Maintains clean work areas, utensils, and equipment.
Practices appropriate sanitation and safety techniques in accord with Serv Safe.
Obtains Serv Safe Certification.
Practices appropriate knife and equipment safety at all times.
Performs daily and weekly cleaning duties as assigned.
Labels all foods appropriately.
Protects equipment, utensils, food, and other items of inventory from contamination, spoilage, and pilferage.
Obeys safety rules of St. John’s United.
Identifies, reports, and/or corrects obvious safety hazards.
Attends mandatory safety in-services
Utilizes proper body mechanics when stocking supplies or carrying items.
Follows the St. John’s Guidelines for Customer Service
Let the Mission be your guide
Make eye contact and smile
Greet & welcome each and every person
Seek out personal contact
Provide immediate service-listen & act
Use appropriate body language at all times
Be gracious to each & every person
Follows policy and procedures on annual TB testing.
Follows policy and procedures on annual influenza vaccinations.
Attends all mandatory in-services.
Complies with all certification and training requirements
Performs other duties as assigned
Follows policy and procedure with time clock