GA - DBHDD - IT Technical Support Specialist (776840)

Nitelines USA • Milledgeville, GA

120d • $25

About The Position

Established in 1994, NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We're a dynamic and growing organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work. The GA-DBHDD IT Technical Support Specialist (776840) position offers a pay rate of $25.95 per hour and is a temporary role lasting 6 months or more. The job location is at Allen Building, Milledgeville 31062, with hybrid working hours of 8 hours daily, 5 days weekly. Under broad supervision, this role provides management information system user support on a continuing basis either by phone or site visit, troubleshooting end-user problems and analyzing & designing software modifications to meet users' needs.

Requirements

• Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice, etc.
• Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros.
• History of working in an Active Directory domain environment.
• Proficient at software installs and troubleshooting.
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Responsibilities

• Install, configure, and support workstation software, hardware, printers, and phones.
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
• Execute systems and network design, documentation, implementation, testing, and administration, ensuring components meet business needs and work together seamlessly.
• Implement applications and software upgrades and troubleshoot any performance issues.
• Train employees in using software and hardware, and provide technical support when needed.

What This Job Offers

• Industry: Administrative and Support Services