FXPB Client Service Representative - Assistant Vice President
About The Position
Sitting within the FXPB Client Service Team, you as Client Service Representative will serve as the primary point of contact for many of the Bank’s top tier clients who trade a wide range of FX (Foreign Exchange) products. You’ll be well placed to develop existing Client relationships and build new Client relationships across the Market. Furthermore you’ll be working on innovative projects involving the development of our FX Prime Brokerage. You will act as a primary point of contact for senior stakeholders in the FXPB and wider FX Business, and will be expected to role-model excellence and drive forward the evolution of our FXPB offering and Client Service model. With global representation, the FXPB team provide client coverage 24 hours, utilising a follow-the-sun model with teams based in Asia, Europe and in the US, Client Services representatives are able to build strong relationships with clients and collaborate to implement continuous process improvements and new solutions.
Requirements
- In depth knowledge of FX & FXPB market. Understanding of industry tools preferable
- In depth knowledge of complex FX derivatives
- Understanding of FXPB market and knowledge of wide ranging Client types, including Hedge Funds, HFT’s, Investment Managers and Retail Aggregators and an understanding of ECN trading platforms including Reuters & EBS
- Strong Information Technology (IT) skills
- Preferred in Excel, Macro & Structured Query Language (SQL)
- Bachelor’s degree and/or relevant experience working in Financial Services, preferably in a client facing role
Nice To Haves
- Data analysis experience and strong Microsoft Excel skills
- Ability to work independently as well as in a team environment
- Ability to identify and prioritize multiple tasks with keen attention to detail and focus on risk management
- Fluent Portuguese speaker preferred. Spanish also advantageous
Responsibilities
- Manage trade capture, trade booking, reconciliation, and trade event management of FX trades, while developing process flows and increasing operational efficiency by identifying and implementing changes to existing processes
- Role-model and showcase the FXPB Client Service Team to both internal and external stakeholders, mentoring and developing individual team members to promote an inclusive and knowledgeable team culture
- Act as an escalation point for daily Client management and issue resolution, serving as the primary point of contact for client issues and escalations, and following up with internal/external teams until resolution
- Build meaningful and value add relationships across a broad spectrum of Clients, both existing and prospective
- Provide Client Solutions by collaborating with Sales, Product, Risk teams, Transition/Onboarding, Client Services and Technology teams to understand client needs and implement innovative solutions for existing clients
- Identify areas of inefficiency or risk and proactively work toward appropriate changes
Benefits
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
