FX Execution Services – Client facing Product & Solutions Analyst - Associate
About The Position
Deutsche Bank’s (‘DB’) FX Execution Services team (‘FX ES’) are recruiting for an electronic trading client service specialist to support the FX Digital Distribution franchise and Autobahn platform globally. The team are responsible for managing the requirements of DB’s Foreign Exchange clients across a range of products, services and workflow solutions. Providing support for platform delivery, working with clients to resolve trading, orders and connectivity issues; testing and demonstrating new products / functionality are key areas to manage. FX ES support and directly engage with a broad range of clients globally; including Hedge Funds, Institutional and Corporate customers, Asset Managers, Pension Funds and Government Agencies. FX ES operate a global model from Australia, Singapore, Tokyo, UK, Germany and USA, with an emphasis on team collaboration across the global day. This involves working with Sales, Trading, Product and Technology, as well as external venues and vendors.
Requirements
- Strong work ethic with client centric and reliable team player mindset
- Ability to multi-task and keep clear, accurate status reports
- Keen learner with flexibility to adapt and grow within the role
- Relevant product experience in FX is advantageous but not strictly essential
- Favorable technical skills, (MS Excel or similar)
Nice To Haves
- Accurate, thorough and highly responsible with a good attention to detail.
- Excellent prioritization and time management skills
- Effective communication skills
- Demonstrate accountability and seeks aide from management when appropriate.
- Display insight and ability in identifying issues and contributes towards resolution
Responsibilities
- Client service: developing and managing relationships with external clients and vendors, supporting and solving for their FX service and execution needs. Partner with our global teams, sharing knowledge, building relationships, and putting client experience at the forefront
- Client support: First line pre & post trade investigation & issue resolution; Trade request, Pricing, Order management queries
- Outage management: Working with IT to restore connectivity, or provide alternate means of client execution, protecting the client
- Risk management: Effectively manage any incidental trade, client, credit, market and operational risk from clients eFX trading activity, including monitoring and managing trading flow for FIX DMA, algorithmic trading, proprietary trading applications and third-party trading offerings
- Product management: Partner with Sales, Trading and Technology to support successful development and implementation of new products/platform to service clients, delivering on local and global initiatives, individually as well as part of the global team, helping to facilitate growth of the e-business by championing innovative high value add activities
- Stakeholder management: Focus on client service, managing relationships FX Sales and Trading, as well as collaborating with our partners in Technology
Benefits
- A diverse and inclusive environment that embraces change, innovation, and collaboration
- Flexibility, generous vacation, personal and volunteer days
- Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
- Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
- Educational resources, matching gift and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
