FWSP Student Technical - LX Studio

UNIVERSITY OF CENTRAL OKLAHOMA • Oklahoma City, OK

126d • $11 - $11

About The Position

This is a Federal Work Study Program (FWSP) student technical position referred to as Student Techceptionist, which assists and supports faculty, students, staff, and clients utilizing the LX Studio spaces during the day and evening hours. Primary duty is troubleshooting technology issues, including video conferencing or other related classroom technology. Duties will include setting up classroom and meeting spaces to requested preferences. The Student Techceptionist supports LX Studios reputation that offers excellent customer support for all activities at the downtown OKC locations as well as our online presence.

Requirements

• Maintain a positive and professional customer service-oriented attitude.
• Ability to understand basic troubleshooting techniques.
• Interest in technology and willingness to learn.
• Excellent communication skills, both verbal and written.
• Detail-oriented.
• Multi-tasking abilities.
• Patience with challenging issues.
• Dependable, punctual, and friendly.

Nice To Haves

• Familiarity with Zoom, Webex, and Microsoft Teams is a plus!

Responsibilities

• Provide excellent customer service to students, faculty, staff, clients, and guests, including identifying and assisting them with classroom, technology, and facility needs.
• Provide basic technical support for instructors in classroom settings.
• Provide basic troubleshooting of any technology issues.
• Accurately and promptly report technical problems to the supervisor.
• Provide some clerical and general office assistance as needed.
• Respond to customer queries in a professional, timely, and accurately via phone, email, or chat.
• Record and/or update documentation of technical, facility, and/or process issues and valuable discussions.
• Share requests and effective workarounds with supervisor and team members.
• Follow up with students, faculty, staff, clients, and guests to ensure their technical issues are resolved.

Benefits

• Hourly wage of $11.00
• Flexible working hours (20-25 hours per week)
• Opportunity to gain experience in a technical support role

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed