FWS Card Center Student Assistant

University of South Florida•Tampa, FL

2d•$15•Onsite

About The Position

Located in the vibrant and diverse Tampa Bay region of Florida’s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation’s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44 th best public university in America. USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country. USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit : USF Information Technology ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Requirements

This position requires a high school diploma, or equivalent, with one year of general office or customer service experience.
Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.
Understanding of computer systems and peripheral equipment
Strong customer service skills with empathy and de-escalation techniques
Troubleshooting skills for client technology issues
Adaptability in a dynamic technical environment
Critical thinking and problem-solving aptitude
Excellent time management
Ability to work effectively in a diverse team with high workload
Strong communication skills across various stakeholder groups via multiple platforms

Nice To Haves

Experience with Windows 10-11, Android, macOS and iOS
One year of professional computing experience
Technical documentation experience
Two years of college experience

Responsibilities

Provide Level I Service Desk support for hardware, software, and end-user inquiries.
Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required.
Create and manage trouble tickets using IT Service Management ticketing system
Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
Support system software used by the USF community and affiliates.
Assist clients with printing issues at our Walk-Up locations
Work with customers to create ID Cards
Package ID Cards

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