FVIA CSM Associate - (Midwest Region)
About The Position
The primary responsibility of the FVIA Associate Customer Support Manager (ACSM) is to manage the Fixed Video IA Lifecycle Service (LCS) business effectively and efficiently. This business is a combination of pre-sale support, forecasting, proposing new services, contract renewals, customer support, and building relationships with customers and the video subcontractors. The Associate CSM will ensure customer satisfaction by helping provide solutions for any service or process that do not produce the correct result. In addition, the Associate CSM will have various contracts management responsibilities to help assist the broader video team in North America.
Requirements
- High School diploma, Associates, or Bachelor's degree in Business, Communications, Finance, General Studies, IT, or Management required.
- 3 years of experience working in one of the following areas: Account Management, Customer Service, Customer Support, LMR, Project Management, Public Safety, Sales, or Technical Services Required.
- Must be able to obtain a background clearance as required by our government customers.
Nice To Haves
- Great communication skills verbal and written
- 3 years of experience working in a Customer Service, Customer Support, Project Management, or Sales environment preferred.
- Experience managing multiple projects at the same time
- Experience forecasting and generating reports
- The ability to travel up to 25%
Responsibilities
- Manage various process within Fixed Video and Lifecycle Services
- Handle escalated business matters
- Attend weekly forecasting meetings
- Build relationships and increase customer satisfaction
- Propose new services
- Review and revise customer invoices
- Renew customer contracts
- Travel to customer sites for demos and staging
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
