Future Talent - Service Account Representative

Tetra Pak • Denton, TX

102d

About The Position

At Tetra Pak, you'll have the opportunity to develop your leadership skills and gain extensive business knowledge in a truly global environment. As part of our Future Talent Program - Leadership Track, an 18-month journey designed to empower you to reach your potential while making an impact, you'll be a valued team member with a development plan tailored specifically to your role. No matter what you do, you play a part in achieving our purpose. We commit to making food safe and available everywhere, and we promise to protect what's good: food, people, and the planet. As you advance your skills in an environment where you'll truly feel supported, you'll gain broad insights into our company, our culture, and our values. Here, you will have the security you need to focus on what is important, both professionally and personally. The program offers project rotations, international assignments (in person or remotely), hands-on experience in your department, and formal training from our global network of colleagues. Upon completing the program, you will have built strong relationships, gained invaluable knowledge, and experienced a world of opportunities to help continue your exciting career within our company. We are looking for recent grads that are highly driven, have an innovative mindset, an aptitude for problem solving, passion in applying theoretical knowledge to real challenges, strong communication skills and are true team players that enjoy working with people from various cultures.

Requirements

• A Bachelor's Degree in Data Analytics, Business Analytics, Business Administration.
• Finished or will finish your studies between May 2024 and May 2026.
• Great interpersonal skills and empathy.
• An outgoing personality and collaborative work style.
• Automation knowledge (minimum Excel VBA or PowerBI and ideally PowerAutomate, SQL, PowerApp, Phyton or Knime).
• Ideally Supply Chain experience, or experience in customer service.
• Good presentation skills, as well as good understanding of business in general.
• A very analytical, data driven mindset.

Responsibilities

• Learn the processes in our Service Account Representative area.
• Identify process improvement opportunities, propose automation recommendations and execute them.
• Participate in analysis and follow up of sales opportunities and promote services based on customer information, together with Services (Key) Account Managers, Service Delivery Managers and Planners.
• Participate in customer relationships from an operational perspective and transactional sales through structured communication.
• Participate in analysis of and follow-up on customer satisfaction results together with Services functions.
• Lead communication and planning with customers for service and maintenance events.
• Participate in preparation of service contract delivery plan and follow up on timely execution of services agreement deliverables and profitability.
• Lead customer inquiries, respond and channel it into the organization.
• Coordinate with customers and internal functions in the scoping of service events and prepare quotations for transactional sales.

Benefits

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• A culture that pioneers a spirit of innovation where our industry experts drive visible results.
• An equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and benefits with flexible working arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree