Furniture Sales Specialist (Remote)

Staples Inc.

14d•Remote

About The Position

Staples Professional is the contract business-to-business division of Staples, working with companies of 20 or more employees to develop customized programs with specialized pricing, dedicated account management, and a complete assortment of products and services at a low total delivered cost. In addition to a complete selection of office products, Staples Professional offers: Business Interiors by Staples, Staples Technology Solutions, Staples Facility Solutions, Staples Print Solutions and Staples Promotional Products.

Requirements

Post Secondary Education or equivalent work experience
Minimum 2 years previous customer service experience required
Working knowledge of CFS, Alpha or similar Order Management System
Proficient with MS Office Products and Outlook
Knowledge of furniture products preferred
Excellent written and verbal communication skills
Excellent customer service, interpersonal and problem solving skills

Nice To Haves

Knowledge of furniture products preferred

Responsibilities

Manage and resolve customer concerns or problems, providing follow up with customers to assure appropriate action is taken and issues are resolved to the customer’s satisfaction, within department’s standard SLA (Service Level Agreement)
Effectively utilize systems, tools and processes and gathers necessary information from business partners when handling customer inquiries and resolving issues.
Efficient and accurate management of customer transactional furniture orders, vendor acknowledgements and merchandise returns for customers in both Alpha and CFS systems.
Verify product costs, order margins and chargeable service fees are accurate and escalate for manager’s approval if outside of guidelines.
Expedite and process furniture orders, credits and re-bills, replacement parts and returns received via multiple media avenues, entering into the appropriate system with a high level of accuracy and in a timely manner.
Identify and close sales opportunities, proactively upselling or providing alternative products that meet the customer’s needs through understanding of furniture vendor catalogues and product lines, use of discount structures and pricing guidelines.