Furniture Retail Store Manager

Del Sol Furniture & Mattress•Phoenix, AZ

13d

About The Position

Come and Join our Del Sol Family! Are you passionate about managing people? Are you looking for an exciting opportunity where you can grow your career, make money, and have FUN? At Del Sol Furniture, we’re proud to be a local, family-owned furniture business serving the Phoenix area since 1997. We currently have 4 beautiful showrooms, and we’re big enough to compete against the “big box stores” yet small enough to provide that white glove service that customers demand and expect in Phoenix! Del Sol Furniture is looking for an enthusiastic, focused, and competitive Retail Store Manager! Retail Store Managers are executives within the organization and play a vital role by creating an atmosphere that establishes, nourishes and maintains our Culture, ensures a world class customer service experience, as well as promotes the direction of the company. The primary function of Store Managers is to oversee, direct and guide all facets of the operation of a Del Sol Furniture Store in order to maintain the reputation, appearance and profitability of the location. Store Managers will maximize sales and achieve and/or exceed Company budgetary goals to include but not limited to sales volume, category volume, profit margin and metric's by following and implementing all policies and procedures of the company and utilizing their retail expertise to recognize opportunity.

Requirements

Excellent ability to communicate, both written and verbally in English and Spanish (bilingual).
Ability to read and understand instructions, correspondence and memos.
Effective leadership, coaching, and training, customer service, communication, conflict resolution.
Must be able to provide feedback, develop others, embrace and lead change, and make decisions under ambiguity.
Understands and executes merchandising techniques, strategic planning, sales generation and time management.
Must have the ability to properly delegate and follow up on all directives to meet business objectives.
Participate management style. Involved with the business. Offers ideas and opinions to improve results.
Ability to motivate and build morale.
Ability to multi-task and effectively manage multiple priorities.

Responsibilities

Deliver world-class customer service.
Deliver a great experience by understanding customer needs and recommending products and services to fit needs.
Share responsibility with other store leadership to motivate and recognize associate performance as well as the development of potential candidates for growth.
Manage job performance by coaching, counseling, and disciplining associates; planning, monitoring, and evaluating job performance.
Educate team on up-to-date product knowledge, including current stock, trends, and new products.
Train associates how to offer accessories, protection plans and product insurance by understanding customer needs.
Instruct team on best practices to resolve customer concerns while preserving customer satisfaction and delivering world-class customer service.
Responsible for self-development by taking action to improve skill set, build self-awareness and develop potential.
Performs Manager-on-Duty tasks to support day-to-day coverage.