Furniture Repair Technician Lead

American Furniture Warehouse•Tucson, AZ

18h•$20•Onsite

About The Position

Job Overview: The role of the Furniture Repair Lead is to proactively plan, execute, and assist with overseeing all shop operations in conjunction with the Furniture Repair Management team. The Furniture Repair Lead will assist with overseeing the Furniture Repair Shop and coaching the Furniture Repair Technicians on how to perform repairs for all merchandise. The Furniture Repair Lead will also coordinate and work with multiple departments to help resolve customer issues, problems with merchandise, inventory control issues, and any other problem that may occur. Job Expectations: Commitment to AFW’s safety policies and procedures and ability to promote awareness. Establishes schedules and provides continual training to team members with an emphasis on safety and service. Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members. Communicates, leads, and develops teamwork with the Furniture Repair Technicians. Addresses complaints and resolves problems as needed. Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations. Proactively manage changes in operation of the Furniture Repair Shop. Build, develop, and grow any business relationships vital to the success of the operation of the Furniture Repair Shop. Ability to conform to shifting priorities, demands and timelines and effectively prioritize and execute tasks in a high-pressure environment. Positive attitude with strong inter-personal skills. Ability to follow directions and work independently Professional with good communication skills and customer service experience Professional Appearance Demonstrate high level of attention to detail and professionalism at all times. Possess excellent organizational skills. Excellent listening skills and the ability to work independently and with the warehouse management team

Requirements

Preferred minimum of one year of experience working with wood furniture, leather, fabric & upholstery
Assessing damages and choose appropriate methods of repair for wood furniture, leather, fabric and upholstery
Experience using power tools and the ability to safely instruct employees on how to use them
Excellent time management skills and attention to detail
Must be able to learn, understand, and apply new technologies including but not limited to iPads, storis, word, excel, etc.
Able to work all shifts all schedules, evenings, weekends and holidays
Ability to follow directions and work independently
Professional with good communication skills and customer service experience
Professional Appearance
Demonstrate high level of attention to detail and professionalism at all times
Possess excellent organizational skills
Excellent listening skills and the ability to work independently and with the warehouse management team
Commitment to AFW’s safety policies and procedures and ability to promote awareness
Positive attitude with strong inter-personal skills
Ability to conform to shifting priorities, demands and timelines

Responsibilities

Proactively plan, execute, and assist with overseeing all shop operations in conjunction with the Furniture Repair Management team
Assist with overseeing the Furniture Repair Shop and coaching the Furniture Repair Technicians on how to perform repairs for all merchandise
Coordinate and work with multiple departments to help resolve customer issues, problems with merchandise, inventory control issues, and any other problem that may occur
Establish schedules and provides continual training to team members with an emphasis on safety and service
Appraise employee performance, communicate goals and expectations, provide honest feedback and coaches team members
Communicate, lead, and develop teamwork with the Furniture Repair Technicians
Address complaints and resolves problems as needed
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations
Proactively manage changes in operation of the Furniture Repair Shop
Build, develop, and grow any business relationships vital to the success of the operation of the Furniture Repair Shop
Effectively prioritize and execute tasks in a high-pressure environment