Furniture Install Supervisor

Staples • Billings, MT

420d

About The Position

The Furniture Install Supervisor at Staples, Inc. is responsible for managing the daily activities of the Installation Services Team, ensuring high levels of service quality, accuracy, and customer satisfaction. This role involves overseeing the scheduling, delivery, installation, and repair of furniture systems and breakroom equipment, while also maintaining compliance with safety regulations and managing team performance.

Requirements

• Strong communication skills, both verbal and written.
• Three years of supervisory experience in installation or logistics (preferred).
• Ability to maintain a professional demeanor under short lead-times and deadlines.
• Competence in writing installation project and punchlist forms.
• Knowledgeable in the operation of warehouse equipment and lightweight tools.
• One year of experience leading small projects (preferred).
• Basic computer skills, including MS Office and mobile technology.
• Minimum one year of truck driving experience with a 16 ft. or longer straight truck.
• Good driving record and ability to obtain a DOT medical card.
• Analytical problem-solving skills.
• Good leadership skills with proven organization and motivational proficiency.
• Ability to manage customer relationships.

Nice To Haves

• Previous experience in a similar role within the furniture industry.
• Certification or training in furniture installation techniques.
• Knowledge of local traffic laws and regulations.
• Experience using delivery tracking software or systems.

Responsibilities

• Manage daily workflow activities related to scheduling, delivery, installation, service, and repair of the Installation Services Team.
• Uphold service levels regarding quality, accuracy, customer satisfaction, and related performance metrics.
• Maintain CFS reports and ensure daily completion of delivery ticket confirmations.
• Manage troubleshooting processes to resolve customer issues effectively.
• Review and code invoices for accuracy from vendors and submit them to the Manager for approval.
• Direct workflow of warehouse staff, service delivery coordinator, and installation team.
• Coordinate with various teams on installation project timelines.
• Develop quotes related to service charges for Sales.
• Oversee all warehouse and location activities, including assisting walk-in retail customers.
• Responsible for building maintenance, safety, and security.
• Hire, train, evaluate, discipline, and terminate installation services associates as needed.
• Maintain time and personnel records, including Kronos, DOT, safety, and truck maintenance files.
• Implement and roll out new technologies and processes as required.
• Champion process improvement initiatives.
• Ensure adherence to safety procedures and regulations.

Benefits

• Competitive salary range of $52.1K - $65.9K per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: No Education Listed