Furniture Customer Service Representative

Kravet • Thomasville, NC

433d • $48,000 - $55,000

About The Position

The Furniture Customer Service Representative at Kravet LLC plays a crucial role in managing customer and seller interactions related to furniture orders across various collections and brands. This position involves extensive communication through phone, email, and chat, ensuring customer inquiries are addressed effectively while adhering to company guidelines and metrics. The representative is responsible for order management, providing product information, and supporting inter-departmental collaboration to enhance customer satisfaction.

Requirements

• High School Diploma or GED required.
• 2+ years in a customer service role.
• Experience in a contact center environment, preferably remote.
• Background in high-end luxury brand retail or service-oriented companies.
• Experience in home furnishings or the interior design industry is a plus.
• Proficiency in furniture quoting, custom quoting, and order management.

Nice To Haves

• Knowledge of trade-only suppliers, textiles, wall coverings, and furniture expertise.

Responsibilities

• Handle day-to-day customer and seller interactions regarding furniture orders.
• Participate in a contact center queue and adhere to company guidelines and metrics.
• Respond to inquiries about product specifications, pricing, and availability.
• Provide standard and custom quotes with diagrams/forms to customers and sellers.
• Manage all aspects of fabric and furniture order management, including initial review, entry, and follow-up.
• Make proactive outbound calls and emails to resolve issues or provide alternative solutions.
• Support other furniture teams as necessary and maintain familiarity with product lines.
• Onboard new products, procedures, and processes as business needs change.

Benefits

• Competitive salary range of $48,000 - $55,000 per year.
• Recognition as a Best Managed Company and Great Place To Work certified organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED