Funeral Services Assistant

SCI Shared Resources•Whittier, CA

3d•$20 - $23

About The Position

Our associates celebrate lives. We celebrate our associates. Take directions from the Funeral Service Director to provide excellent service to grieving families on the day of the funeral service; assist with funeral services, assist escort processions to gravesites, assist during visitation hours, assist at Reception Center, drive Company vehicles, and assist with the general public and client families in a professional, courteous, and compassionate manner. Direct graveside services and mortuary chapel services as needed. Help the family to establish positive memories by helping to ensure a compassionate and caring funeral service.

Requirements

Previous customer service experience, funeral service experience preferred
High School Diploma or GED
Ability to lift a minimum of 75 lbs.
CA Drivers’ License and good driving record
Ability to read maps and follow directions
Safely drive Company vehicles
Excellent interpersonal relations skills
Detail mindedness
Problem solving skills
Self-motivated and flexible
Warmth, compassion, empathy
Diplomacy under pressure
Ability to multi-task, prioritize tasks, and differentiate level of importance
High level of communication and listening skill
Cultural sensitivity to the diverse community that Rose Hills serves
Ability to work positively with other people
Ability to accept instructions from co-workers
Basic PC skill with MSWord and Outlook
HBV vaccination
Variable schedule: must be able to work evenings, weekends in addition to daytime hours

Nice To Haves

Bilingual preferred

Responsibilities

Assist with funeral services preparations and chapel preparation for services.
Drive company vehicles, transport flowers to graveside services, and transport decedents for services and to the care center.
Use knowledge of cemetery lawns and gravesite locations to assist customers.
At all times, set the example in presenting warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests.
Use knowledge of various religions and cultural funeral ceremony customs to provide outstanding service to every family.
Abide by the Company dress code and any department requests regarding work attire.
Assist in preparation of death certificates and filing with the count via CA-EDRS; prepared to undertake special training to become EDRS certified.
Prepare required reports on time, and actively participate in staff meetings.
Answer telephones using proper etiquette, and obtain first call and service information from families.
Maintain a positive working relationship with Company employees.
Handle customer changes with willingness, friendliness, and a “can-do” attitude; accommodate customer needs with flexibility to ensure a high level of positive customer service.
Creation of financial contract and data entry in HMIS.
Must be able to multi-task, set priorities, and organize work.
Must complete all assignments and responsibilities as directed, and in a timely manner.
Adhere to Company policies, procedures, rules, and controls.
Adhere to safety rules and regulations, and report unsafe practices to management.
Act on customer complaints to provide satisfactory resolution.
Understand and achieve annual SMART goals.
Participate in training and skill development opportunities to improve competency and customer service.
Printing of sundry items and creation of memorial DVD’s (MeM).
May be asked to perform special tasks and assist other departments with various tasks when necessary. These tasks include conducting removals of human remains, dressing human remains, transporting casketed human remains to various locations and delivering cremated remains
Report to work on time and maintain standard attendance in accordance with company policy.