Funeral Services Assistant

MyHR Compass

10d

About The Position

Our Funeral Services team is on the lookout for a Funeral Services Assistant. Someone who understands the needs of grieving families and can provide a safe, supportive environment for both clientele and staff. If you can bring an empathetic brain, customer service knowledge, and exceptional communication skills, we’ll bring the great team environment, unique and powerful subject matter, and an organisation that doesn’t just care, but cares with a cause. Reporting to the Senior Supervisor of Funeral Services, you will guide families through the necessary processes with emotional awareness and flexibility, focusing on customer centricity and harmony within the GMCT team. Life in essence, is always changing. You will also need to embrace change with courage and positivity, and navigate through roadblocks effectively while staying true to GMCT's objectives and values.

Requirements

• Experience in the provision of customer service and support, with attention to detail, a calm and professional demeanor, as well as flexibility and initiative in dealing with the unexpected.
• Current Driver’s license (mandatory)

Nice To Haves

• Training in the standard operating procedure (SOP) use of cremators.
• Understanding/experience in the operation of Audio/Visual/DVD equipment (desirable).
• Display commitment to meeting the expectations and requirements of customers in a supportive and thoughtful manner.
• Displays sensitivity and maintain confidentiality in dealing with the family and friends of the bereaved.
• Mechanical qualifications or demonstrated mechanical aptitude.

Responsibilities

• General crematorium duties – processing and CR storage and handling
• Data administration of deceased and cremated remains
• Perform gatehouse duties such as escort for funeral services and families for to burial site
• No-family in attendance CR Interments, retrieval or scattering
• Memorialisation options (including plaque management)
• Receive deliveries from funeral directors and confirm paperwork is correct and meets the requirements of the Cemeteries and Crematoria Act.

Benefits

• Comprehensive induction program
• One RDO (Rostered Day Off) per month
• Fantastic Training and Development opportunities
• Free onsite car parking
• A collaborative team that fosters growth and innovation
• Employee Assistance Program to support our employees and their family’s overall wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees