Funeral Services Assistant

Service Corporation International • Longview, TX

122d

About The Position

The Funeral Services Assistant provides clerical and administrative assistance supporting funeral operations. This role involves meeting the general public, answering questions, and providing information on funeral and cremation services. The assistant is expected to answer phones courteously, assist with funeral, memorial, and other services as requested by clients and management, and attend monthly staff meetings. All duties must align with the company's mission, values, and adherence to policies and procedures.

Requirements

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
• Valid state driver's license with an acceptable driving record required.

Nice To Haves

• Experience in a funeral home or related field.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families; ensures proper care and storage of these items.
• Prepares documents related to services, cremations, and maintenance as directed by management.
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations.
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, and scale.
• Runs errands such as floral delivery and picking up supplies or documents.
• Serves as an usher and may park cars or perform transportation requirements.
• Drives Funeral Home vehicles for services and picking up families.
• Ensures refreshments are available where allowed by law.
• Assists with visitations, memorial, and funeral services, including visitation and chapel setup, dressing and casketing remains, and delivering family items and flowers.
• Greets and receives client families and/or other persons entering the office for information and assistance.
• Accommodates the needs of the family during a service and/or visitation.
• May wash and clean funeral home vehicles and other client vehicles as required.

What This Job Offers

• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees