Funeral Services Assistant

Service Corporation International • Davenport, IA

116d

About The Position

The Funeral Services Assistant provides clerical and administrative assistance supporting funeral operations. This role involves meeting the general public, answering questions, and providing information on funeral and cremation services. The assistant will also be responsible for answering phones courteously and assisting with funeral, memorial, and other services as requested by clients and management. Attendance at monthly staff meetings is expected, and all duties must align with the company's mission, values, and policies.

Requirements

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
• Valid state driver's license with an acceptable driving record required.

Nice To Haves

• Experience in a funeral service environment.
• Knowledge of funeral and cremation processes.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and personal keepsakes.
• Ensures proper care and storage of items related to services.
• Prepares documents related to services, cremations, and maintenance as directed by management.
• Assists with the respectful preparation of remains, including dressing and lifting deceased, or operating crematory as permitted by law.
• Performs office duties such as answering phones and operating various office equipment.
• Runs errands for floral delivery and picking up supplies or documents.
• Serves as an usher and may park cars or perform transportation requirements.
• Drives Funeral Home vehicles for services and picking up families.
• Ensures refreshments are available where allowed by law.
• Assists with visitations, memorial, and funeral services, including setup and dressing of remains.
• Greets and receives client families and other persons entering the office for information and assistance.
• Accommodates the needs of the family during a service or visitation.
• Cleans funeral home vehicles and other client vehicles as required.

What This Job Offers

• Job Type: Full-time
• Industry: Personal and Laundry Services
• Education Level: High school or GED