Funeral Service Assistant (part-time)

Service Corporation International•Austin, TX

1d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. This position provides clerical and administrative assistance supporting funeral operations. General duties include meeting the general public, answering questions and providing information on funeral and cremation services, and other related topics. The assistant will answer phones courteously and politely, and assist with funeral, memorial, and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meetings is expected. All duties must be performed consistent with company mission and values and in adherence to company policies and procedures.

Requirements

High school diploma or equivalent
Ability and willingness to learn
Valid state driver’s license with an acceptable driving record required
High level of compassion and integrity
Clear and concise verbal and written communication skills
Professional behaviors and team player

Nice To Haves

Previous customer service and/or sales experience preferred
Proficient with MS Office suite and databases preferred

Responsibilities

Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
Prepares documents related to services, cremations, maintenance, as directed by management
Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system
Run errands such as for floral delivery, picking up of supplies, documents, etc
Serves as an usher and may park cars or perform any transportation requirements
Drives Funeral Home vehicles for services and picking up families
Ensures refreshments are available (where allowed by law)
Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers
Prepares documents related to services, cremations, maintenance etc.
Greets and receives client families and / or other persons entering the office for information and assistance
Accommodates the needs of the family during a service and/or visitation
May wash and clean funeral home vehicles and other client vehicles as required from time to time