Funeral Home Receptionist - Multi Locations

Foundation Partners Group • Punta Gorda, FL

5d

About The Position

Who You Are: As a Centralized Call Representative, you will handle inbound and
outbound phone calls in a funeral home environment, primarily assisting current
and prospective customers. The primary goals are to communicate brand value
proposition within their designated market, improve customer satisfaction, and
ensure a higher call conversion rate.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 1 year of experience in a call center, customer service, or related field is highly preferred.
• Bilingual abilities (English and another language) are preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to handle challenging customer interactions.
• Proficiency in data entry and experience with CRM or tracking software is preferred.
• Ability to work independently and manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Responsibilities

• Answer inbound calls and place outbound calls for follow-ups to existing and potential customers. Monday through Friday, 8am to 5pm
• Match customers with the FPG brand and services that best meet their needs.
• Provide clear, accurate, and helpful information to customer inquiries.
• Follow established procedures and scripts to address customer concerns and inquiries.
• Use company information systems to manage call routing, call volume, and scheduling of appointments.
• Verify customer information for accuracy and completeness.
• Process location/brand transfers and manage call forwarding tools.
• Review after-hours call logs, taking appropriate follow-up actions as necessary.
• Work independently on assignments and follow instructions for additional tasks as needed.
• Communicate effectively with co-workers, management, and customers to resolve issues and improve service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED