Funeral Home Receptionist - Multi Locations

Foundation Partners Group•Lexington, SC

14d

About The Position

We are seeking a Funeral Home Receptionist to support multiple locations in our Columbia, SC market! Who You Are: As a Centralized Call Representative, you will handle inbound and outbound phone calls in a funeral home environment, primarily assisting current and prospective customers. The primary goals are to communicate brand value proposition within their designated market, improve customer satisfaction, and ensure a higher call conversion rate.

Requirements

High school diploma or equivalent required; associate degree preferred.
Minimum of 1 year of experience in a call center, customer service, or related field is highly preferred.
Excellent verbal and written communication skills.
Strong problem-solving skills with the ability to handle challenging customer interactions.
Proficiency in data entry and experience with CRM or tracking software is preferred.
Ability to work independently and manage multiple tasks effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Nice To Haves

Bilingual abilities (English and another language) are preferred.

Responsibilities

Answer inbound calls and place outbound calls for follow-ups to existing and potential customers. Monday through Friday, 8am to 5pm
Match customers with the FPG brand and services that best meet their needs.
Provide clear, accurate, and helpful information to customer inquiries.
Follow established procedures and scripts to address customer concerns and inquiries.
Use company information systems to manage call routing, call volume, and scheduling of appointments.
Verify customer information for accuracy and completeness.
Process location/brand transfers and manage call forwarding tools.
Review after-hours call logs, taking appropriate follow-up actions as necessary.
Work independently on assignments and follow instructions for additional tasks as needed.
Communicate effectively with co-workers, management, and customers to resolve issues and improve service delivery.