Funeral Home Manager

Service Corporation International • Pearland, TX

81d

About The Position

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Requirements

• High school diploma or equivalent.
• Technical diploma in Funeral Services or Mortuary Science preferred.
• Bachelor’s degree in Mortuary Science or other degree as required by state/province law.
• Funeral Director license as required by state/province law.
• At least five (5) years’ industry experience with increasing responsibilities.
• At least two (2) years’ experience guiding staff and communicating expectations.
• Prior experience managing people preferred.
• Budgeting and expense control experience preferred.

Nice To Haves

• Conversant in industry and financial acumen.
• Proficient in MS Office suite.
• Professional interpersonal skills as well as cultural sensitivity and tactfulness.
• Leadership skills and the desire to manage people.
• Cognitive Ability including reason, plan, solve problems, think abstractly and analytically.
• Process and results oriented, motivated to keep projects moving ahead.
• Ability to create clear presentations and data visualizations.
• Must have a positive attitude and a drive to continually advance understanding of the industry.

Responsibilities

• Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
• Prepare annual operational and personnel budgets.
• Communicate Company and Market strategies, values, and goals to staff.
• Interpret goals into local actionable plans.
• Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
• Approve expenditures and invoices.
• Manage overtime to an acceptable expense.
• Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement.
• Review and revise schedules ensuring on-time services that exceed customer expectations.
• Resolve escalated customer issues.
• Assure operations comply with regulations, procedures, and policies.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements.
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture.
• Plan and implement annual initiatives that may affect resources or goals across locations.
• Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
• Identify and implement innovative solutions improving efficiencies.
• Support change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment.
• Facilitate Arrangements Conference while assessing needs and summarizing desired outcomes.
• Discuss available life insurance and available benefits, such as Veteran.
• Promote funeral, cemetery, and crematory services and merchandise.
• Preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services.
• Confirm authorization to proceed with service Arrangements.
• Present when the casket containing a human body is placed in a grave, crypt, or burial vault.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees