Funeral Home Manager
About The Position
NorthStar Memorial Group is seeking a results-driven operational leader to serve as a Funeral Home Manager at Westchester Funeral Home , a high-volume location in M iami, FL . This role is ideal for a proven manager from outside the funeral profession who has successfully led cross-functional teams, improved operational efficiency, and delivered consistent customer experiences in complex service environments. This is a high-impact leadership role with meaningful autonomy. You will be responsible for day-to-day operations, team leadership, financial performance, and community presence while being supported by a collaborative regional leadership structure. At NorthStar, we empower our leaders to run their business, set clear goals, and make decisions that create long-term value for families, employees, and the organization. What Youll Do Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency Manage and develop a cross-functional team through clear expectations, coaching, and accountability Own location performance, including case volume, revenue, expense control, and overall profitability Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations Why NorthStar Memorial Group? Meaningful leadership role with real autonomy and accountability Entrepreneurial culture rooted in passion, accountability, caring and teamwork Clear, achievable goals with recognition for leaders who drive results Opportunity to apply proven leadership skills in a mission-driven service industry What Were Looking For 5+ years of experience in an operational leadership role within hospitality, healthcare, retail, multi-unit service operations, or a comparable people-intensive environment 2+ years of direct people management experience, leading teams across multiple functions Demonstrated success running day-to-day operations independently, including staffing, performance management, and financial oversight Strong background in process improvement, operational efficiency, and team execution A service-oriented leadership mindset with the ability to support families and staff during emotionally sensitive situations Confident communicator with a calm, professional presence and the ability to lead through influence and example Funeral industry experience is preferred but not required. We value strong leaders and will provide industry training We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
Requirements
- 5+ years of experience in an operational leadership role within hospitality, healthcare, retail, multi-unit service operations, or a comparable people-intensive environment
- 2+ years of direct people management experience, leading teams across multiple functions
- Demonstrated success running day-to-day operations independently, including staffing, performance management, and financial oversight
- Strong background in process improvement, operational efficiency, and team execution
- A service-oriented leadership mindset with the ability to support families and staff during emotionally sensitive situations
- Confident communicator with a calm, professional presence and the ability to lead through influence and example
Nice To Haves
- Funeral industry experience is preferred but not required.
Responsibilities
- Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency
- Manage and develop a cross-functional team through clear expectations, coaching, and accountability
- Own location performance, including case volume, revenue, expense control, and overall profitability
- Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively
- Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards
- Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure
- Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations
Benefits
- Meaningful leadership role with real autonomy and accountability
- Entrepreneurial culture rooted in passion, accountability, caring and teamwork
- Clear, achievable goals with recognition for leaders who drive results
- Opportunity to apply proven leadership skills in a mission-driven service industry
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
