Funeral Home Manager

Service Corporation International • Hamilton, OH

377d

About The Position

As a Funeral Home Manager, you will manage the daily operations of a single Funeral Home location and a single line of business. Your role will involve fostering a sense of ownership in the location and pride in the staff, managing costs in a disciplined manner, and encouraging profitable case volume growth. You will be responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Requirements

• High school diploma or equivalent.
• Technical diploma in Funeral Services or Mortuary Science preferred.
• Bachelor's degree in Mortuary Science or as required by state law.
• Funeral Director license as required by state law.
• At least five years of industry experience with increasing responsibilities.
• At least two years of experience guiding staff and communicating expectations.
• Prior experience managing people preferred.
• Budgeting and expense control experience preferred.

Nice To Haves

• Experience in a leadership role within the funeral industry.
• Proficiency in HMIS, InfoPort, and CarePoint.

Responsibilities

• Develop annual business plan and budget with Market Leadership, including financial, production, and revenue goals.
• Prepare annual operational and personnel budgets and communicate company strategies to staff.
• Collaborate with Finance Field Manager to monitor financial trends and drive financial goals.
• Approve expenditures and manage overtime expenses.
• Manage day-to-day operations, ensuring annual goal achievement and resolving escalated customer issues.
• Collaborate with local management for resource sharing and operational enhancements.
• Participate in community organizations for local promotional efforts.
• Ensure maintenance of facilities and grounds, budgeting for repairs.
• Plan and implement annual initiatives affecting resources or goals across locations.
• Identify and implement innovative solutions to improve efficiencies.
• Facilitate Arrangements Conference with deceased next of kin, discussing available services and benefits.
• Preside as Master of Ceremonies for services, confirming authorization to proceed with arrangements.
• Develop a strong, trusting team through oversight, guidance, and coaching.
• Screen candidates and recommend pay increases and career advancements.
• Build effective business relationships across the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees