Funeral Home Care Center Manager

Foundation Partners Group•Ocala, FL

44d

About The Position

The Care Center Manager's primary responsibility is to lead and oversee the day-to-day Decedent Care Center operations, financial performance, Team Member development, customer service standards and be a company ambassador to the community. This position is a working supervisor position. This position will oversee Monarch Crematory in Timber Ridge, and Hiers Baxley Care Center in the Ocala Market.

Requirements

High school diploma or equivalent
Minimum five to eight years of experience within a high-volume logistics business role, competitive salaries, and performance incentives
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Availability to work on-call including nights and weekends, and holidays as needed
Ability to follow detailed instructions and receive/apply constructive feedback with a positive attitude
Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium/heavy traffic in the dark
Strong verbal and written communication skills
Clear understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, webinars, text, phone, and tablet.
Valid state-issued driver’s license with a clear driving record

Nice To Haves

Licensed funeral director is preferred
Minimum of an Associate of Science or Arts degree in mortuary science

Responsibilities

Answers phones and fields questions. Uses phone etiquette as outlined by the company
Interacts with customers and family members of the decedent, handling inquiries and directing them according to specific needs, i.e., upon arrival and departure for transfer of the decedent
Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
Leads and holds team accountable to ensure administrative components are completed accurately & timely
Leads facility management to include ensuring the fleet of vehicles and all areas of the building and grounds, i.e., landscaping, painting, and parking lot, are adequately maintained and in working order always
Leads, oversees, and manages all financial components, including vendor relationships, i.e., signing checks, annual budgeting, accounts payable and receivable, labor management, Daily Sales Outstanding (DSO), revenue, and EBITDA for the location/s
Drives revenue, sales, and business results
Partners with peers and supervisors to ensure smooth implementation of any new company initiatives and procedures
Leads weekly updates with supervisor to share and exchange resources and to ensure goals are being met
Manages deliverables; organizes and coordinates workflow, manages multiple tasks, deadlines, and projects
Holds self and direct reports accountable for all customer service standards as implemented for appropriate brand/s
Carries out other projects/duties as needed, i.e., car washing, building/equipment repair, laundry, building boxes, and cremation containers
Holds oneself and team accountable for completing all company assigned learning assignments, including compliance management, i.e., OSHA, workplace harassment prevention
Leads and holds team accountable to ensure administrative components are completed accurately and timely
Leads the coordination and delivery of staff meetings, delegates to transfer care manager as needed
Oversees and ensures fleet is always shown ready and assists with maintaining the overall cleanliness, proper fueling, tracking of mileage, scheduled maintenance, and stocking of supplies
Leads staffing to meet business needs, including hiring, onboarding, and training all New Hires
Preforms scheduling, coaching, and developing Team Members, and openly communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
Partners with home office shared services to ensure all standard operating procedures are followed and adhered to, i.e., human resources, IT, marketing, accounting
Leads labor-management ensuring the team is working as scheduled, clocking in/out, taking breaks as expected, and avoiding overtime
Ensures proper paperwork is completed timely and in accordance with relevant laws and regulations
Holds oneself and team accountable for utilizing systems and technology provided by the company
Oversees process and procedures for subsequent transfers of decedents from the place of death to the care center and from the care center to the area of memorial and service
Ensures all regulations and procedures with the transfer of the decedent, i.e., tag and process decedent appropriately, including logging of personal effects