Funeral Director

SCI Shared Resources•Austin, TX

1d•Onsite

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased's next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes, company expectations, and local, state, or federal laws. This licensed role is responsible for ensuring compliance with all mortuary, health, and vital statistics regulations within the funeral establishment(s). The position involves a variety of tasks from initial contact with families, conducting arrangement conferences, directing services, to event planning and administrative duties. New associates will work under general guidance, learning to apply their licensure to the business environment while complying with regulations, policies, and procedures. Work may be peer-reviewed for accuracy and quality, and collaboration with peers or managers for assistance and guidance is expected. The role requires accountability for behaviors and proactive communication regarding workload and deadlines.

Requirements

Graduated from an accredited school or college of mortuary science
Current Funeral Director license within the practicing state
Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations
Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
Ability to build professional and trusting business relations
Professional written and verbal communication skills
Public speaking skills with the ability to influence and gain consensus
Proficient using databases in automated processes
Proficient MS Office skills

Nice To Haves

Industry experience is preferred

Responsibilities

Compassionately facilitate funeral arrangement discussions with deceased next of kin.
Preside over visitation, funeral, and graveside services in accordance with family’s wishes, company expectations, and local, state, or federal laws.
Ensure compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).
Receive or initiate calls to deceased next of kin, exhibiting concern and empathy.
Obtain or confirm deceased and family contact information, briefly discuss needs (including languages), schedule Arrangement appointments, and email appointment confirmations.
May perform removals or transfers adhering to company standards and processes, caring for deceased in a respectful manner.
Update removal status in proprietary software.
Greet next of kin and escort to meeting space.
Initiate and facilitate Arrangements Conference while assessing needs and summarizing desired outcomes.
Discuss available life insurance and available benefits, such as Veteran benefits.
Promote funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
Transition Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
May perform Funeral Services Counselor/Advisor responsibilities in their absence.
Review and authorize merchandise and service contract revisions.
Confirm authorization to proceed with service Arrangements.
Preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
Be present for graveside services included in the purchase agreement.
Be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verify that any personal belongings are removed from the deceased prior to burial per the Arrangements.
Visually inspect deceased, adjust casket dressing, deceased attire or makeup, or communicate concerns to preparation staff.
Visually inspect Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiate corrective action as appropriate; may provide instruction or guidance to services team members.
Interact with the family to fulfill the death care requests.
Obtain leads for pre-need services while interacting with family and guests.
Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
Produce MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
Prior to event, prepare event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor.
Post event clean chairs, tables, floors, ensure proper storage of items, identify property in need of repair, and courier/deliver family memorabilia to home.
May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Ensure compliance with local, state, and federal regulations.
Take the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.
Notify manager when workload is light and volunteer for additional work.
Adjust effectively to work within new work structures, processes, requirements or cultures.