Funeral Director (SD)

Service Corporation International•Tacoma, WA

2d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. Funeral Director is the primary contact with our families and interacts with them to fulfill the cremation arrangement needs for their love ones. Funeral Directors are responsible to ensure customers' full range of needs is addressed. He /She will provide customer service in all the areas of helping families and establishes strong personal and business relationships with customers.

Requirements

High school diploma or Equivalent
Appropriate state Funeral Director Licensure is preferred
1-2 years of industry experience
3-5 years of recent administrative or customer service experience
Strong Computer Skills
Excellent Administrative Skills.
Excellent Customer Service Skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to operate office equipment such as photocopiers, printers, fax machines, etc.
Conveys information clearly and concisely in written and spoken communication
Resolves problems and provides solutions to customers in a timely manner
Time management and organizational skills
Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)

Responsibilities

Meet with families and complete arrangements from beginning to end.
Partner with the Services Manager to fulfill customers' needs.
Support Location Manager in retaining the heritage and grow market share through active involvement with the community.
Ensure adherence to all professional, municipal, provincial/state, and federal licensing authority, regulations, and applicable rules.
Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits, and pension, pre-arrangements for next of kin.
Answering phones, preparing reports as necessary, and participating in staff meetings.
Run errands related to cremation arrangements (post office, health department)
Ability to use technology while meeting with families.
Identifies and resolves problems in a timely manner.
Skillfully gathers, analyzes, and trends data.
Interact and connect with families in order to provide support
Produce and maintain service contract files
Other responsibilities as assigned.