Funeral Director

Service Corporation International•Austin, TX

1d•Onsite

About The Position

The Funeral Director compassionately facilitates funeral arrangement discussions with the deceased's next of kin and presides over visitation, funeral, and graveside services in accordance with family wishes, company expectations, and local, state, or federal laws. This role is responsible for ensuring compliance with all mortuary, health, and vital statistics regulations within the funeral establishment(s). Key duties include conducting arrangement conferences, directing services, and performing event planning tasks such as resource ordering, producing memorial products, and preparing event rooms. The Funeral Director also interacts with families and guests to fulfill death care requests and obtain leads for pre-need services. New associates receive guidance as they learn to apply their licensure in a business environment, ensuring compliance with regulations, policies, and procedures.

Requirements

Graduated from an accredited school or college of mortuary science
Current Funeral Director license within the practicing state
Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations
Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
Ability to build professional and trusting business relations
Professional written and verbal communication skills
Public speaking skills with the ability to influence and gain consensus
Proficient using databases in automated processes
Proficient MS Office skills

Nice To Haves

Industry experience is preferred

Responsibilities

Compassionately facilitates funeral arrangement discussions with deceased next of kin
Presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws
Responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s)
Receives or initiates call to deceased next of kin
Exhibiting concern and empathy, obtains or confirms deceased and family contact information
Briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation
May perform removals or transfers adhering to company standards and processes
Cares for deceased in a respectful manner
Updates removal status in proprietary software
Greets next of kin and escorts to meeting space
Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes
Discusses available life insurance and available benefits, such as Veteran
Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products
Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion
In absence of an FSA/FSC, may perform FSA/FSC responsibilities
Responsible for reviewing and authorizing merchandise and service contract revisions
Confirms authorization to proceed with service Arrangements
Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards
Shall be present for graveside services included in the purchase agreement
Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements
Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff
Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations
Initiates corrective action as appropriate
May provide instruction or guidance to services team members
Interacts with the family to fulfill the death care requests
While interacting with family and guests, obtains leads for pre-need services
Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests
Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials
Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor
Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home
May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier
May attend community or charity events to represent and promote the location or market
Works under general guidance
Comply with regulations, policies, and procedures
Collaborates with peers or manager for assistance and guidance
Exhibits accountability for behaviors
Ensures compliance with local, state, and federal regulations
Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager
Notifies manager when workload is light and volunteers for additional work
Adjusts effectively to work within new work structures, processes, requirements or cultures
Additional responsibilities as requested or assigned