Funeral Director (SD)
About The Position
Our associates celebrate lives. We celebrate our associates. Funeral Director is the primary contact with our families and interacts with them to fulfill the cremation arrangement needs for their love ones. Funeral Directors are responsible to ensure customers' full range of needs is addressed. He /She will provide customer service in all the areas of helping families and establishes strong personal and business relationships with customers. JOB RESPONSIBILITIES Meet with families and complete arrangements from beginning to end. Partner with the Services Manager to fulfill customers' needs. Support Location Manager in retaining the heritage and grow market share through active involvement with the community. Ensure adherence to all professional, municipal, provincial/state, and federal licensing authority, regulations, and applicable rules. Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits, and pension, pre-arrangements for next of kin. Answering phones, preparing reports as necessary, and participating in staff meetings. Run errands related to cremation arrangements (post office, health department) Ability to use technology while meeting with families. Identifies and resolves problems in a timely manner. Skillfully gathers, analyzes, and trends data. Interact and connect with families in order to provide support Produce and maintain service contract files Other responsibilities as assigned.
Requirements
- High school diploma or Equivalent
- Appropriate state Funeral Director Licensure is preferred
- 1-2 years of industry experience
- 3-5 years of recent administrative or customer service experience
- Strong Computer Skills
- Excellent Administrative Skills.
- Excellent Customer Service Skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to operate office equipment such as photocopiers, printers, fax machines, etc.
- Conveys information clearly and concisely in written and spoken communication
- Resolves problems and provides solutions to customers in a timely manner
- Time management and organizational skills
- Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)
Responsibilities
- Meet with families and complete arrangements from beginning to end.
- Partner with the Services Manager to fulfill customers' needs.
- Support Location Manager in retaining the heritage and grow market share through active involvement with the community.
- Ensure adherence to all professional, municipal, provincial/state, and federal licensing authority, regulations, and applicable rules.
- Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits, and pension, pre-arrangements for next of kin.
- Answering phones, preparing reports as necessary, and participating in staff meetings.
- Run errands related to cremation arrangements (post office, health department)
- Ability to use technology while meeting with families.
- Identifies and resolves problems in a timely manner.
- Skillfully gathers, analyzes, and trends data.
- Interact and connect with families in order to provide support
- Produce and maintain service contract files
- Other responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
