Funeral Director

Service Corporation International•Fort Pierce, FL

1d•Onsite

About The Position

Our associates celebrate lives. We celebrate our associates. This role compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family’s wishes, company expectations, and local, state, or federal laws. As the licensed Funeral Director, the individual is responsible for compliance with all mortuary, health, and vital statistics regulations within the funeral establishment(s). Key responsibilities include receiving or initiating calls to next of kin, obtaining and confirming information, scheduling arrangement appointments, and performing removals or transfers while adhering to company standards. The director cares for the deceased respectfully, updates status in proprietary software, and guides families through the Arrangements Conference, discussing insurance, benefits, and promoting services and merchandise. They may also perform Funeral Services Counselor/Advisor responsibilities if needed and are responsible for reviewing and authorizing contract revisions. The role involves presiding as Master of Ceremonies for services, ensuring compliance with contractual arrangements, interacting with families to fulfill requests, and obtaining leads for pre-need services. Event planning duties include resource planning, ordering music, flowers, or catering, producing memorial products (scanning photos, creating presentations, writing obituaries), preparing event rooms, and post-event cleanup. The director may also perform attendant duties such as parking lot attendant, driver, usher, pallbearer, or courier, and may attend community or charity events to represent the location. New associates work under general guidance, learning to apply licensure to the business environment, with work potentially peer-reviewed for accuracy and quality. They are expected to collaborate with peers or managers for assistance, exhibit accountability, ensure regulatory compliance, take initiative, and adapt to new work structures.

Requirements

Graduated from an accredited school or college of mortuary science
Current Funeral Director license within the practicing state
Valid state driver’s license with an acceptable driving record required to operate company owned vehicles
Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations
Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
Ability to build professional and trusting business relations
Professional written and verbal communication skills
Public speaking skills with the ability to influence and gain consensus
Proficient using databases in automated processes
Proficient MS Office skills

Nice To Haves

Industry experience is preferred

Responsibilities

Compassionately facilitates funeral arrangement discussions with deceased next of kin.
Presides over visitation, funeral, and graveside services in accordance with family’s wishes; company expectations; and local, state, or federal laws.
Responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).
Receives or initiates call to deceased next of kin.
Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
May perform removals or transfers adhering to company standards and processes.
Cares for deceased in a respectful manner.
Updates removal status in proprietary software.
Greets next of kin and escorts to meeting space.
Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
Discusses available life insurance and available benefits, such as Veteran.
Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
In absence of an FSA/FSC, may perform FSA/FSC responsibilities.
Responsible for reviewing and authorizing merchandise and service contract revisions.
Confirms authorization to proceed with service Arrangements.
Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
Shall be present for graveside services included in the purchase agreement.
Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.
Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff.
Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
Interacts with the family to fulfill the death care requests.
While interacting with family and guests, obtains leads for pre-need services.
Perform a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor.
Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.
May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
May attend community or charity events to represent and promote the location or market.
Works under general guidance.
Ensures compliance with local, state, and federal regulations.
Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager.
Notifies manager when workload is light and volunteers for additional work.
Adjusts effectively to work within new work structures, processes, requirements or cultures.
Additional responsibilities as requested or assigned.