Funeral Director

Service Corporation International • Davenport, IA

291d

About The Position

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Compassionately facilitates funeral arrangement discussions with deceased next of kin and presides over visitation, funeral, and graveside services in accordance with family's wishes; company expectations; and local, state, or federal laws. As the licensed Funeral Director, responsible for the compliance with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).

Requirements

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director license within the practicing state.
• Valid state driver's license with an acceptable driving record required to operate company owned vehicles.
• Industry experience is preferred.

Nice To Haves

• Cognitive Ability including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
• Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated.
• Ability to build professional and trusting business relations.
• Professional written and verbal communication skills.
• Public speaking skills with the ability to influence and gain consensus.
• Proficient using databases in automated processes.
• Proficient MS Office skills.

Responsibilities

• Receives or initiates call to deceased next of kin.
• Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules Arrangement appointment, and emails appointment confirmation.
• May perform removals or transfers adhering to company standards and processes.
• Cares for deceased in a respectful manner.
• Updates removal status in proprietary software.
• Greets next of kin and escorts to meeting space.
• Initiates and facilitates Arrangements Conference while assessing needs and summarizing desired outcomes.
• Discusses available life insurance and available benefits, such as Veteran.
• Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
• Transitions Arrangement Conference to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
• In absence of an FSA/FSC, may perform FSA/FSC responsibilities.
• Responsible for reviewing and authorizing merchandise and service contract revisions.
• Confirms authorization to proceed with service Arrangements.
• Presides as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.
• Shall be present for graveside services included in the purchase agreement.
• Shall be present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.
• Visually inspects deceased, adjusts casket dressing, deceased attire or makeup, or communicates concerns to preparation staff.
• Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
• Interacts with the family to fulfill the death care requests.
• While interacting with family and guests, obtains leads for pre-need services.
• Performs a variety of event planning responsibilities including but not limited to resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
• Produces MeM products that may include scanning photos, ordering of memorabilia or stationary, creating electronic presentations, writing obituaries, and creating on-line memorials.
• Prior to event, prepares event room including but not limited to set-up chairs, tables, flowers, guest books, and appropriate décor.
• Post event cleans chairs, tables, floors, proper storage of items, identifies property in need of repair, and courier/deliver family memorabilia to home.
• May perform a variety of attendant duties including but not limited to parking lot attendant, driver, usher, pallbearer, or courier.
• May attend community or charity events to represent and promote the location or market.

What This Job Offers

• Industry: Personal and Laundry Services
• Education Level: Bachelor's degree