The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition.
Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time
Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning)
Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family
Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality
Completes tasks and details resulting from the arrangement conference
Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations
Conducts and attends funeral services regularly
Leads all post-service follow-ups as needed
Current state licensure for funeral directing & embalming
Self-motivated and energetic
Strong oral and written communication skills
Caring, empathetic, and committed to providing best-in-class service to customers
Sensitivity and knowledge of different philosophical systems and religions
Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Valid state-issued driver's license with a clear driving record