Funeral Director Associate

SCI Shared Resources•Honolulu, HI

13d•$17 - $20

About The Position

Our associates celebrate lives. We celebrate our associates. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed. Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures Adheres to all Company and Regulatory requirements Cares for the deceased in a respectful manner while performing a variety of tasks which may include: Removals and transfers Lifting of deceased human remains Dressing and casketing Coordinating and assisting with funeral service and visitation Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families Setting of chairs and the removal, proper care and storage of these items Removals and transfers Assists with funeral services by: Coordinating the parking of cars Ushering Driving funeral vehicles Assisting at chapel and church services Assisting at the cemetery Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families Setting up chairs and the removing, properly caring for and storing of these items Participating at special functions Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of: Documentation Stationery Information on insurance, health benefits and pension, Pre-arrangements for next of kin Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry Assists with general office duties such as preparing reports as needed Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management Answering phones, preparing reports as necessary and participating in staff meetings Performs other duties as assigned

Requirements

High School diploma or general equivalency degree (or diploma)
Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science
Typically requires 6 months of previous work experience in a customer service role
Good driving record and valid driver’s license
Knowledge of computers and some software would be an asset, or willingness to learn
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Professional and team player

Nice To Haves

Previous customer service and/or sales experience would be a definite asset

Responsibilities

Provides customer service in all areas of helping client families following the loss of a loved one.
Provides exemplary personalized and professional service.
Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual.
Interacts with the family to fulfill death care needs.
Ensures customer needs are addressed.
Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
Adheres to all Company and Regulatory requirements
Cares for the deceased in a respectful manner while performing a variety of tasks which may include: Removals and transfers Lifting of deceased human remains Dressing and casketing Coordinating and assisting with funeral service and visitation Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families Setting of chairs and the removal, proper care and storage of these items
Assists with funeral services by: Coordinating the parking of cars Ushering Driving funeral vehicles Assisting at chapel and church services Assisting at the cemetery Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families Setting up chairs and the removing, properly caring for and storing of these items Participating at special functions
Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of: Documentation Stationery Information on insurance, health benefits and pension, Pre-arrangements for next of kin
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
Assists with general office duties such as preparing reports as needed
Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management
Answering phones, preparing reports as necessary and participating in staff meetings
Performs other duties as assigned