Funeral Director Assistant Team Lead

Bliley's•Richmond, VA

9d•Onsite

About The Position

The Funeral Director Assistant Team Lead at Bliley’s Funeral Homes & Cremation Center is a part-time, supervisory position responsible for hiring, training, scheduling, and back-filling our team of part-time Funeral Director Assistants (FDAs). FDAs support the respectful execution of funeral services by assisting licensed funeral directors in a variety of ways, including ushering during ceremonies, driving service vehicles between locations, coordinating processions, and hosting guests throughout – and the FDA Team Lead ensures they are available and prepared to do so. This role requires compassion, professionalism, and the ability to work independently in a physically active and emotionally sensitive environment.

Requirements

High school diploma or GED.
Strong leadership and organizational skills.
Significant ability to work independently.
Exhibits a high degree of sensitivity and caring for families experiencing a loss.
Well-groomed with a neat, clean, and professional appearance.
Pleasant personality and excellent verbal and written communication skills.
Demonstrates consistent care & concern for guests and associates, regardless of diverse backgrounds and presentations.
Good driving record.
Basic computer and administrative skills.
Regularly required to sit, stand, walk, reach, bend, lift, listen, talk, and perform computer keyboarding. Required to lift and carry up to 70 pounds on a regular basis and lift and carry up to 100 pounds. Must be able to stand for one to two hours at a time.

Nice To Haves

A general knowledge of funeral ceremonies (preferred).

Responsibilities

Supervise all of Bliley’s part-time FDAs and part-time Funeral Directors, including assisting with interviewing, hiring, and onboarding new associates.
Provide or ensure all training for FDAs, including initial training during onboarding, as well as ensuring continuing education and performance management.
Approve timecards and manage time and labor.
Assist as an FDA when needed, including:
Maintaining integrity of front lobby and public spaces, including cleanliness and appropriate environment.
Greeting all guests who arrive at the funeral home with warmth, sensitivity, and professionalism.
Orienting guests to public spaces, offering introductions, ensuring needs are met, and providing warm hand-offs to team members.
Willingness to engage “Sacred Work,” i.e., respectful and appropriate contact with deceased persons.
Guiding guests through their first experience viewing their loved one.
Guiding guests through their first experience receiving their loved one’s cremated remains.
Assisting in the transport of deceased persons within a facility.
Assisting guests at public and private visitations.
Helping arrange and set up ceremonies held on site at our three locations in a professional and organized manner.
Assisting guests at public and private ceremonies on site at our three locations.
Assisting with service logistics, including parking, ushering, and operating AV equipment at one of our three locations.
Helping arrange and set up ceremonies held off-site (e.g., at a church or cemetery) in a professional and organized manner.
Assisting in the transport of deceased persons from one location to another.
Assisting with service logistics, including parking, ushering, driving funeral vehicles (e.g., flower vans and hearses), and transporting flowers or personal items.
Ensure all policies and procedures for FDAs are met appropriately.
Work closely with the Central Services Manager to ensure appropriate staffing as needed.
Provide regular feedback to FDAs, including performance evaluations.