Funeral Assistant/Attendant

Legacy Funeral Group, LLC • FL

74d

About The Position

This position provides administrative support, interacts with the public, and offers information regarding funeral and cremation services, as well as other related topics. Responsibilities include courteously answering phones, assisting with funeral, memorial, and other ceremonies as requested by funeral home clients and management, and responding to general inquiries. Duties may also include decedent removal and, depending on the location, assisting with lifting, carrying, transporting, and preparation of decedents. The Funeral Assistant duties must be performed consistently with the company's mission and values and in adherence to company policies and procedures.

Requirements

• High school diploma or equivalent
• Valid state driver's license with an acceptable driving record
• Must be able to lift 50 lbs. and pull/push 200lbs or more of removals if required (location specific)
• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required
• Ability to follow instructions given over the phone or in person
• Ability to use a computer and type
• Ability to work and communicate effectively with others
• Ability to maintain composure in challenging situations
• Good verbal and written communication skills
• Ability to maintain confidentiality
• Ability to work with colleagues to accomplish tasks

Responsibilities

• Assist with the removal and transport of decedents (location specific)
• Assist with the preparation of the deceased and the casket
• Prepare for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos of client families
• Ensure proper care and storage of items related to services
• Prepare documents related to services, cremations, and maintenance, as directed by management
• Perform office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system
• Run errands such as for floral delivery, picking up supplies, documents, etc.
• Serve as an usher and may park cars or perform any transportation requirements
• Drive the Funeral Home vehicles for services and picking up families
• Assist with visitations, memorial, and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers
• Greet and receive client families and/or other persons entering the location for information and assistance
• Accommodate the needs of the family during service and/or visitation
• Wash and clean funeral home vehicles and other client vehicles as required from time to time
• Work beyond standard business hours, including weekends and holidays, if required

What This Job Offers

• Education Level: High school or GED