Funeral Ambassador

Wayne Boze Funeral Home • Waxahachie, TX

1d • Onsite

About The Position

The Ambassador performs a variety of tasks during the funeral and memorialization process and assists Funeral Directors and other location staff to ensure services run smoothly and that the expectations of our client families and their guests are exceeded. This role involves greeting and directing client families and their guests, distributing memorialization materials, answering questions, assisting with serving needs, receiving and placing flowers, ensuring refreshments are available, and maintaining the cleanliness of public spaces. The Ambassador also oversees parking, valets vehicles, arranges ceremonial vehicles, and assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home. This position actively serves as an ambassador of the business in the community, representing it professionally, honestly, and ethically at all times, and maintaining a professional personal appearance and demeanor.

Requirements

• Valid state issued driver’s license in good standing and acceptable driving record.
• Able to read, write and speak English fluently.
• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to actively respond to the requests of the client families and their guests.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
• Ability to work independently with little or no supervision.

Nice To Haves

• Bilingual is a plus.

Responsibilities

• Greets and directs client families and their guests to the correct chapel in which services are being held.
• Directs visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Receives and places flowers in chapels.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
• Oversees parking area, valets vehicles and ensures family and ceremonial vehicles are arranged for formal procession.
• Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.
• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Represents the business in a professional, honest and ethical manner at all times.
• Maintains a professional personal appearance and demeanor while performing duties or representing the business.
• Other duties as assigned.

Benefits

• Financial assistant programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees