Funeral Administrator

SCI Shared Resources•Wailuku, HI

1d•$17 - $18

About The Position

Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a standalone funeral home, cemetery, crematory or a combination of these facilities. Guides families through available options for services during the time period prior to the event. Duties include greeting the public and providing information on services offered in a polite manner with a goal to meet and exceed customer expectations.

Requirements

High School or equivalent
1 - 2 years of experience in an office clerical or customer service capacity required
Working knowledge of office equipment
MS Office Suite experience preferred
Basic mathematics skills required
Good verbal and written communication skills
Strong organizational skills and detail oriented
High level of compassion and integrity
Ability to maintain confidentiality

Responsibilities

Provides detailed explanations of funeral service processes, pricing, and legal requirements, ensuring transparency and clarity.
Coordinates with vendors, venues, and service providers to secure necessary arrangements and timely execution of services.
Prepares death certificates, reports and documents
Completes required permits and or certificates
Prepares and processes Veteran’s Paperwork
Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
Receives and processes payments and contracts
Processes accounts payable transactions
Assists with the preparation of obituaries
Assists with ordering merchandise and tracking inventory
Acts as backup to Receptionist
Greets family members and friends
Communicates client family’s needs promptly and accurately to the appropriate staff member
Conveys a sense of concern and empathy with client family members at all times
Responds to customer inquiries via telephone, internet and in person
Maintains professional and cooperative relationships with county clerk, medical examiner and physicians