Funeral Administrator - Decatur

Buchanan Group•Indianapolis, IN

About The Position

The Funeral Administrator greets and assists guests and personnel while providing administrative support to funeral directors. This role is essential for ensuring a high level of customer satisfaction and maintaining smooth daily operations at the funeral home.

Requirements

Excellent verbal and written communication skills.
Basic math skills, including ability to calculate percentages and proportions.
Strong reasoning and problem-solving ability in standardized situations.
Ability to read and interpret documents such as safety rules, contracts, and manuals.
Proficiency in Microsoft Office and ability to learn industry-specific software.
High school diploma or equivalent required.

Nice To Haves

Prior experience working with the public preferred.

Responsibilities

Answer incoming calls professionally and compassionately.
Greet guests in a professional and caring manner.
Communicate verbal and written messages clearly; transfer calls efficiently.
Take accurate First Call information.
Scan all files into the company database.
Maintain knowledge of all memorialization programs.
Enter online obituaries and create video tributes and memorial products as directed.
Assist funeral directors and guest relations with room setup for visitations.
Assist with urn receiving (following proper training).
Manage inventory and ensure supplies are stocked throughout the day.
Support funeral directors with administrative tasks such as ordering and scheduling.
Work cooperatively with co-workers and communicate work-related issues effectively.
Follow assigned schedule and adhere to all state, federal, and internal policies.
Attend training sessions as requested.