Funding Representative, follow up Funding Representative, follow up Funding Representative, follow up

Volkswagen AG

7d • $27 • Remote

About The Position

Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.Brief Role DescriptionThe Funding Representative-Follow-up is the first point of contact for dealers with inquiries related to the funding and contract validation processes. The individual is responsible to provide ongoing support to dealers on new programs and system updates.

Requirements

• College Diploma (DCS/DEC)
• University degree preferred
• 1 years of experience in a position requiring interaction / negotiation with customers over the phone
• 1 to 3 years of experience in Auto Financing
• Ability to communicate both verbally and written (French & English)
• Attention to detail
• Ability to navigate a computerized data entry system or other relevant applications.
• Negotiation skills (influence)
• Proficiency in Excel, Access, PowerPoint, Business Objects
• Knowledge of accounting principles an asset

Responsibilities

• Process received documents related to problem files (electronic or paper) in order to complete the funding transactions without delays
• Handle inbound calls to assist and inform dealers and provide answers/solutions to their inquiries in order to provide an exceptional dealer service
• Pro-actively follow up with dealers for missing documentation related to problem files in order to complete the funding transactions without delays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree