Funding Operations Associate

Zillow Group • Plano, TX

398d

About The Position

The Funding Operations Associate at Spruce is responsible for ensuring smooth and timely real estate closings by managing various operational tasks related to escrow and funding processes. This role involves obtaining necessary state licenses, providing exceptional customer service, managing audits and pipelines, and collaborating with internal and external stakeholders to enhance the closing experience. The associate will also be involved in balancing and disbursing fees while adhering to established standards and performance metrics.

Requirements

• Extensive customer service experience, working within or adjacent to real estate transactions.
• Title and escrow experience at a national scale.
• Customer service mindset, prioritizing the experience of buyers, sellers, agents, and lenders.
• Proficiency working with various technologies and applications, specifically workflow tools that support phone and email management.
• Mastery of prioritizing competing deadlines and multi-tasking across various transactions and tasks.
• Effective and clear communication skills, both with external customers and internal team members.
• Attention to detail required to accurately prepare, review & disburse financial and settlement documentation.
• Ability to learn and adhere to county, state, and regulatory requirements and nuances.
• Forward-thinking approach to problem solving.
• Enthusiasm to partner with technical teams in discovery, testing, and feedback for new product enhancements.

Nice To Haves

• Experience in a metric driven environment
• Title experience

Responsibilities

• Obtain and maintain specialized escrow state licenses: TX, MD, IN, MO, MI, PA & TN and any other needed licenses.
• Provide exceptional customer service in handling phone and email communications from customers, clients, third party vendors & all other stakeholders of our transactions.
• Manage a real estate audit, funding & post funding pipeline, in partnership with all internal and external operational stakeholders, to ensure smooth, on-time closings.
• Manage a real estate recording, policy & post closing pipeline, in partnership with all internal and external operational stakeholders, to ensure smooth, on-time closings.
• Partner with third-party signing agents to monitor their on-time delivery and signing quality of electronic closing documents.
• Audit and make corrections to executed closing documents across multiple states while adhering to established escrow standards, title practices & state/lender specific guidelines.
• Understand the calculation of all settlement fees: recording fees, title charges, proceeds, cash to close, third party invoices, lender credits, real estate commission etc.
• Balance and disburse all fees: send out wires, internal transfers, print checks while adhering to bank regulations and fraud prevention.
• Prepare disbursed checks to be sent out via confirmed instructions: fedex, ups or usps.
• Work cross-functionally with members of adjacent operations teams, including exam, curative, closing, and post-closing.
• Deliver clear and effective feedback to workflow and platform enhancements made by the Spruce product, engineering, and data science teams.

Benefits

• Competitive base salary
• Equity awards based on experience, performance, and location

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: No Education Listed